Information you provide
The information you share with us, including questions and details you submit through chat or voice.
Your privacy matters
How information is handled when you use Government AI Customer Support.
Privacy Policy
This Privacy Policy explains how HM Government of Gibraltar collects, uses and manages information when you use the Government AI Customer Support service. The service is provided in accordance with the Gibraltar GDPR and the Data Protection Act 2004, as amended, including the changes that take effect from 15 July 2026.
How information is used
We use the information you provide to respond to your enquiry, give you relevant guidance and improve the service.
Conversations and recordings
Voice calls and transcripts are not retained on the system. Where needed, relevant interactions are summarised, anonymised and sent to the appropriate department for quality control of the AI answers.
Sharing and service providers
Anonymised summaries may be shared with the relevant Government department for service quality and improvement. Technical providers operate the service under Government security and confidentiality controls.
Data retention
Any information you provide is deleted from the system once the anonymised data has been shared with the relevant department. The system will hold no data.
Your data protection rights
You have rights under the Gibraltar GDPR and the Data Protection Act 2004, including the right to access, correct or request the deletion of your information, in certain circumstances.
Questions about privacy?
If you have any questions about this policy or how your information is handled, please contact our Data Protection Officer: dpo@gibraltar.gov.gi
Any information sent to Government departments is managed in accordance with the applicable Government data retention policies.